School is in session, and university mailrooms around the country are starting to panic. Freshmen are receiving their first care packages, and students are ordering supplies and books from Amazon more than ever before. Students are lined up out the door of the mailroom - and in some cases, they may need to wait 15-20 minutes just to pick up their package.
When you're a busy college student, you don't have 15-20 minutes to wait! For mailroom employees, they're feeling overworked and tired of dodging complaints about the wait times.
One university in particular, a top public school in California, experienced these issues and wanted a solution. Using Luxer One, they solved their most pressing problems and future-proofed themselves from the inevitable increase in package volume in the coming years. In this case study, we interviewed this university about the process to implement Luxer One and the impact it has had on their student experience.