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How Luxer One Beats Competitors With Unparalleled Customer Service

Posted by Luxer One
on Oct 8, 2019 9:55:26 AM

At Luxer One, we're laser-focused on our customers. We strive to respond rapidly and deliver our product as quickly as possible. Many folks may shop around before deciding to partner with Luxer One, and some even buy into another company before making the switch. Unfortunately, a hasty purchase decision can end up costing customers more money in the long term when they find their needs aren't being fully met.

 

One property owner in particular experienced a handful of issues with another locker company and decided to look elsewhere. He reached out to our team at Luxer One, and had a much more positive experience. In this case study, we interviewed Los Angeles-based Craig Tomita about the process of implementing Luxer One and the impact that excellent customer service had in his experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookResidential

How One Insurance Company Eliminated Their Mailroom And Fixed Their Package Problem

Posted by Luxer One
on Sep 30, 2019 9:39:39 AM

For a company to be successful, it needs to find ways to save time and money and use those resources to grow their business. Many businesses receive important packages or hard copy files on a regular basis and need an efficient way to manage and locate these assets. Insurance companies, for example, receive stacks of vital (and sometimes irreplaceable) paperwork from clients daily. They also need to send out paperwork for hard signatures. Without a mailroom and corresponding staff in place to manage this, it can be difficult to sort through this paperwork and make sure nothing gets lots. This can result in hours of lost time or even lost files. 

 

One company in particular, a top insurance company in Canada, experienced these issues and desperately needed a solution. They approached our team at Luxer One, and we solved their most pressing accountability and document-tracking problems. Together, we were able to future-proof their business from future growing pains. In this case study, we interviewed a company representative about their experience implementing Luxer One and the impact it has had on their daily business. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookOffice

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

Posted by Luxer One
on Aug 23, 2019 9:35:32 AM

At Luxer One, we use only the highest quality materials available to maintain security and integrity in our products. That's why when it came time to select a platform to run our proprietary software, we chose Apple's iOS. As the most secure hardware on the market and a UI most customers are already familiar with, we believe this provides the most seamless experience for the customer.

 

Apple Insider has been the most trusted review and news site for everything Apple since 1997. In this article, writer Amber Neely explores Luxer One's unique use-case for the Apple iPad and iOS software.

 

Read the full article below, or see the original article on Apple Insider.

 

Luxer One builds the world's smartest lockers for multifamily residences, university, retail, and office. Want to learn more? Reach out to a member of our team here

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Topics: Insider, Luxer One, Security, Safety & Security, Technology, Interview

[RETHINK Retail] How to bring online shoppers into your brick and mortar store

Posted by Luxer One
on Aug 9, 2019 2:08:10 PM

In this interview with RETHINK Retail, Luxer One's Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. Buy online pick up in store, or BOPIS, is the latest concept for retail stores to adapt to the ecommerce boom and keep customers coming to stores. 

 

Luxer One is live in over 1300 retail locations throughout the US and Canada – more than any other locker company. With our lockers in place, one major retailer reported customer satisfaction scores raised from 65% to 95%. This is the best way to adapt to the future of retail. 

 

Watch the video below, or read on for a full transcript.

 

Luxer One provides smart locker solutions for retail. Want to learn more? Reach out to a member of our team here

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Topics: Luxer One, Trade Shows, Security, Tips, Technology, Interview, BOPIS, Retail, FirstLookRetail

No More Porch Pirates! The Best Way to Thwart Package Theft

Posted by Luxer One
on Feb 12, 2018 3:29:06 PM

There’s something uniquely frustrating about having a package stolen right off your doorstep, and it’s an alarmingly common problem. With year-over-year package delivery on the rise (an estimated 20% increase every year), packages are becoming an even more enticing target for “porch pirates”.

CNBC explores how shoppers and residents are seeking ways to protect their packages from these porch pirates, and many are turning to package lockers. Check out their take on the issue below. 

 

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Topics: Package Delivery, Luxer One, Package Lockers, Security, Safety & Security, FirstLookRetail, FirstLookOffice, FirstLookMailCenter

The Luxer One Innovation Blog

Welcome to your one-stop destination for the latest in package acceptance and delivery innovations! Subscribe to this blog to learn how multifamily communities can stand out with smart technology and unique amenities that keep residents happy. 

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