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What is an NPS Score and Which Companies are Considered World Class

Posted by Luxer One
on Jun 15, 2023 2:34:57 PM

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Net Promoter Score (NPS) is a widely used customer loyalty metric that measures how likely customers are to recommend a company's products or services to others. The score is based on a simple question: "How likely is it that you would recommend [company/product/service] to a friend or colleague?" Customers rate their likelihood on a scale of 0 to 10, and based on their responses, they are classified into three groups: promoters, passives, and detractors.


Promoters are customers who give a score of 9 or 10 and are highly likely to recommend the company to others. Passives are customers who give a score of 7 or 8 and may or may not recommend the company to others. Detractors are customers who give a score of 0 to 6 and are unlikely to recommend the company to others.


While the NPS score can vary by industry and company, a score of 50 or above is considered excellent, and anything above 70 is exceptional. Companies with high NPS scores tend to have loyal customers who not only continue to do business with them but also recommend them to others.


For luxury brands and high-end service providers, their customers' expectations may be different. These companies often aim for a perfect score, as their customers have high expectations and may be more likely to give low ratings if their expectations are not met. Therefore, a score of 80 or above is often considered excellent, and anything above 90 is exceptional for such companies.


At Luxer One, we are the premiere package management solution provider that consistently receives high ratings from our customers. Our website proudly displays our NPS score of 73, which is considered excellent in the industry. This score indicates that a significant number of our customers are promoters, and they are highly likely to recommend our products and services to others. Furthermore, we have a relatively low percentage of detractors, indicating that we are meeting or exceeding customer expectations.


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Our high NPS score is a testament to our commitment to providing exceptional customer service and innovative solutions. It also shows that we are responsive to customer feedback and continuously improving our products and services to meet their needs.


The NPS score is a valuable tool for measuring customer loyalty and satisfaction. While the benchmark score for each company may vary, it is important to use multiple metrics, including customer reviews, feedback, and retention rates, to gain a comprehensive understanding of customer satisfaction and loyalty. At Luxer One, we take pride in our NPS score of 73 and believe that it reflects our dedication to customer satisfaction and loyalty.




For more information, contact our team!



Topics: Package Delivery, Property Management, Package Lockers, Security, Technology, Resident

Written by Luxer One