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How Luxer One Beats Competitors With Unparalleled Customer Service

Posted by Luxer One
on Oct 8, 2019 9:55:26 AM

At Luxer One, we're laser-focused on our customers. We strive to respond rapidly and deliver our product as quickly as possible. Many folks may shop around before deciding to partner with Luxer One, and some even buy into another company before making the switch. Unfortunately, a hasty purchase decision can end up costing customers more money in the long term when they find their needs aren't being fully met.

 

One property owner in particular experienced a handful of issues with another locker company and decided to look elsewhere. He reached out to our team at Luxer One, and had a much more positive experience. In this case study, we interviewed Los Angeles-based Craig Tomita about the process of implementing Luxer One and the impact that excellent customer service had in his experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookResidential

How One Insurance Company Eliminated Their Mailroom And Fixed Their Package Problem

Posted by Luxer One
on Sep 30, 2019 9:39:39 AM

For a company to be successful, it needs to find ways to save time and money and use those resources to grow their business. Many businesses receive important packages or hard copy files on a regular basis and need an efficient way to manage and locate these assets. Insurance companies, for example, receive stacks of vital (and sometimes irreplaceable) paperwork from clients daily. They also need to send out paperwork for hard signatures. Without a mailroom and corresponding staff in place to manage this, it can be difficult to sort through this paperwork and make sure nothing gets lots. This can result in hours of lost time or even lost files. 

 

One company in particular, a top insurance company in Canada, experienced these issues and desperately needed a solution. They approached our team at Luxer One, and we solved their most pressing accountability and document-tracking problems. Together, we were able to future-proof their business from future growing pains. In this case study, we interviewed a company representative about their experience implementing Luxer One and the impact it has had on their daily business. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookOffice

7 Workplace Perks That Keep Employees Happy And Improve Retention

Posted by Luxer One
on Sep 25, 2019 8:54:56 AM

When job candidates are searching for a new career, potential salary is only part of the equation. They're also looking at other factors such as commute, benefits, Glassdoor ratings, and unique job perks that a company might offer. In fact, the right workplace perks, such as a package locker in the office mailroom to streamline deliveries, can not only increase retention rates but they can even save companies money every year.

 

The average cost of an employee turnover is 2.5 times the individual's salary. If your target salary for a position is $50,000, you may actually spend up to $125,000 if you need to refill that position every year. With this alarming statistic in mind, it makes sense to provide benefits to your employees that both save you money in the long term and give your employees something to smile and brag about. 

 

In this article, we review seven workplace perks you may not have thought about that can give you an edge in the hiring process, and keep your employees excited to come to work every day.

 

Luxer One provides smart locker solutions for office. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Package Delivery, Luxer One, Package Management, Package Lockers, Tips, FirstLookOffice

[Associated Press] Lobby crush: Online shopping leads to mountains of boxes

Posted by Luxer One
on Sep 10, 2019 9:22:36 AM

Luxer One was featured in this Associated Press story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

 

Read the article below, or view the original source on Associated Press here.

 

Luxer One provides smart locker solutions for multifamily, retail, office, mail center, and university. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Package Delivery, Luxer One, Package Management, Package Lockers, Tips, Interview, FirstLookResidential

How This Top University Fixed Their Student Package Problem - Without Adding Headcount

Posted by Luxer One
on Sep 3, 2019 10:55:38 AM

School is in session, and university mailrooms around the country are starting to panic. Freshmen are receiving their first care packages, and students are ordering supplies and books from Amazon more than ever before. Students are lined up out the door of the mailroom - and in some cases, they may need to wait 15-20 minutes just to pick up their package.

 

When you're a busy college student, you don't have 15-20 minutes to wait! For mailroom employees, they're feeling overworked and tired of dodging complaints about the wait times.

 

One university in particular, a top public school in California, experienced these issues and wanted a solution. Using Luxer One, they solved their most pressing problems and future-proofed themselves from the inevitable increase in package volume in the coming years. In this case study, we interviewed this university about the process to implement Luxer One and the impact it has had on their student experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Package Delivery, Package Management, Package Lockers, Tips, Interview, FirstLookUniversity

Here's Why Your Campus Mailroom Needs Package Lockers

Posted by Luxer One
on Aug 26, 2019 9:48:48 AM

 

If you aren't already aware, Amazon has changed everything. Your incoming freshman are no longer going to the local Target or student store to get everything they need for their first dorm - they're going to order it all online. This means multiple package deliveries for every new student. They're expecting a place to keep their stuff safe while they are in class, and the convenience to pick it up whenever they want. 

 

In this article we discuss how the overwhelming paradigm shift in consumer shopping behavior has created a new problem you need to prepare for, and the best ways to do it.

 

Wondering how other universities are handling it? See our comprehensive case study on how a top California school made their package pickup times 60% faster. 

 

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Topics: Package Delivery, Package Management, Package Lockers, Tips, FirstLookUniversity

[CR80 News] How Smart Lockers Will Improve Your Campus Mailroom

Posted by Luxer One
on Aug 2, 2019 10:05:18 AM

Our very own Tyler Hansen, VP of Sales and Business Development, discusses Luxer One's smart locker solutions for higher education. With a host of locker solutions tailored specifically to the college campus, Luxer One is deploying smart lockers for package pick up and return, for use in campus mailrooms, and fully featured self-contained smart locker rooms for unattended environments.

 

Watch the video below, or read on for a full transcript.

 

Luxer One provides smart locker solutions for universities. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Luxer One, Trade Shows, Package Management, Package Lockers, Technology, Interview, FirstLookUniversity

Interview with Melody Akhtari: Creating Magical Package Delivery Solutions

Posted by Luxer One
on Jun 3, 2019 8:40:41 AM

In 2011, Amazon introduced TV & movie streaming as part of its Prime subscription service. Perhaps unsurprisingly, this boosted Prime subscriptions, boosting Amazon sales, and creating a boom in package deliveries. Today, nearly 47% of package deliveries come from Amazon! In multi-family and mixed-use buildings, this created a huge problem.

 

Melody Akhtari, Director of Marketing & Communications at Luxer One, says that what started as a front desk courtesy in these properties is now a major headache. Luxer One has the solution.

 

In this episode of The Future of Living Podcast, Blake Miller and Melody discuss:

Read the interview transcript below, or listen to the original 25-minute podcast here.

 

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Topics: Insider, Package Delivery, Property Management, Package Management, Package Lockers, Tips, Technology, Interview, FirstLookResidential

5 Creative Ways to Launch Your New Package Locker Amenity

Posted by Luxer One
on May 22, 2019 9:06:50 AM

It’s an exciting time at your property. By investing in package lockers, you're giving your residents the gift of time and peace of mind. No more rushing home to get their packages before the office closes, and no more worrying about package theft. With your new Luxer One package lockers, your residents can pick up their packages with ease whether it’s 1 PM or 1 AM.

 

Now that you have these lockers in place, it’s important to get your residents informed and excited about their new package locker amenity. In this post, we'll share five locker launch tips guaranteed to pump up your residents.

 

To download an infographic version of this article, click here.


Don’t have our lockers yet? Reach out to a Luxer One team member, or download this quick guide to locker features.

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Topics: Property Management, Package Management, Package Lockers, Tips, FirstLookResidential

Luxer One joins the ASSA ABLOY family

Posted by Luxer One
on Dec 19, 2018 11:46:59 AM

We're excited to share the news that Luxer One has been acquired by ASSA ABLOY, the world’s preeminent lock and access control company. 

 

 

Ever since our founding, we’ve operated under the mission to relentlessly improve how the world receives goods. Today, we join the ASSA ABLOY family of brands in the US to execute on this mission even better than before. Our team of over 130 employees will continue to operate as usual from our Sacramento headquarters, now with added resources and expertise to help us achieve our goals and go above & beyond for our customers. We thank you – our customers, partners, suppliers, and friends of the company – for your unrelenting support, and look forward to many more opportunities ahead. 

  

Read the full press release below, published on December 19, 2018. 

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Topics: Luxer One, Package Management, Package Lockers, Technology, ASSAABLOY, Company Acquisition

The Luxer One Innovation Blog

Welcome to your one-stop destination for the latest in package acceptance and delivery innovations! Subscribe to this blog to learn how multifamily communities can stand out with smart technology and unique amenities that keep residents happy. 

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