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How Luxer One Beats Competitors With Unparalleled Customer Service

Posted by Luxer One
on Oct 8, 2019 9:55:26 AM

At Luxer One, we're laser-focused on our customers. We strive to respond rapidly and deliver our product as quickly as possible. Many folks may shop around before deciding to partner with Luxer One, and some even buy into another company before making the switch. Unfortunately, a hasty purchase decision can end up costing customers more money in the long term when they find their needs aren't being fully met.

 

One property owner in particular experienced a handful of issues with another locker company and decided to look elsewhere. He reached out to our team at Luxer One, and had a much more positive experience. In this case study, we interviewed Los Angeles-based Craig Tomita about the process of implementing Luxer One and the impact that excellent customer service had in his experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookResidential

[Associated Press] Lobby crush: Online shopping leads to mountains of boxes

Posted by Luxer One
on Sep 10, 2019 9:22:36 AM

Luxer One was featured in this Associated Press story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

 

Read the article below, or view the original source on Associated Press here.

 

Luxer One provides smart locker solutions for multifamily, retail, office, mail center, and university. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Package Delivery, Luxer One, Package Management, Package Lockers, Tips, Interview, FirstLookResidential

Interview with Melody Akhtari: Creating Magical Package Delivery Solutions

Posted by Luxer One
on Jun 3, 2019 8:40:41 AM

In 2011, Amazon introduced TV & movie streaming as part of its Prime subscription service. Perhaps unsurprisingly, this boosted Prime subscriptions, boosting Amazon sales, and creating a boom in package deliveries. Today, nearly 47% of package deliveries come from Amazon! In multi-family and mixed-use buildings, this created a huge problem.

 

Melody Akhtari, Director of Marketing & Communications at Luxer One, says that what started as a front desk courtesy in these properties is now a major headache. Luxer One has the solution.

 

In this episode of The Future of Living Podcast, Blake Miller and Melody discuss:

Read the interview transcript below, or listen to the original 25-minute podcast here.

 

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Topics: Insider, Package Delivery, Property Management, Package Management, Package Lockers, Tips, Technology, Interview, FirstLookResidential

5 Creative Ways to Launch Your New Package Locker Amenity

Posted by Luxer One
on May 22, 2019 9:06:50 AM

It’s an exciting time at your property. By investing in package lockers, you're giving your residents the gift of time and peace of mind. No more rushing home to get their packages before the office closes, and no more worrying about package theft. With your new Luxer One package lockers, your residents can pick up their packages with ease whether it’s 1 PM or 1 AM.

 

Now that you have these lockers in place, it’s important to get your residents informed and excited about their new package locker amenity. In this post, we'll share five locker launch tips guaranteed to pump up your residents.

 

To download an infographic version of this article, click here.


Don’t have our lockers yet? Reach out to a Luxer One team member, or download this quick guide to locker features.

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Topics: Property Management, Package Management, Package Lockers, Tips, FirstLookResidential

Luxer One on Becoming a Certified RealPage Exchange AppPartner

Posted by Luxer One
on Jun 20, 2018 11:20:17 AM

Big news—we’re excited to announce that Luxer One has become a Certified RealPage Exchange AppPartner. We've been working to build this integration with the RealPage team to make life easier for our customers. This deeper partnership with RealPage allows us to do just that—we're working together to provide our shared customers with an unparalleled level of service.

 

Beyond software, RealPage has also selected Luxer One as the hardware provider to service RealPage clients’ package locker needs. Read further for details on the RealPage and Luxer One integration. 

 

This article was published as a press release on June 12, 2018. You can check out the full release here.

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Topics: Luxer One, Property Management, Technology, FirstLookResidential, FirstLookUniversity

6 Questions to Ask Yourself Before Getting Package Lockers

Posted by Luxer One
on Feb 15, 2017 1:46:08 PM

Package lockers are a big investment. If you're considering getting a locker system, it's important to ask these six questions during your due diligence. You'll set your property up to make the most out of your lockers, and also avoid several potential headaches down the road. Know what to prepare for now, and you'll prime your property for years of simple, easy-to-use automated package acceptance.

 

If you're looking for hard data on the package problem, check out this infographic.

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Topics: Package Management, Package Lockers, Tips, FirstLookResidential, FirstLookUniversity

How Does Video Surveillance Improve Your Package Management Solution?

Posted by Luxer One
on Jan 24, 2017 4:07:11 PM

Automated package acceptance is a game-changer. You don’t need to babysit every delivery, you don’t need to micromanage every pickup, and your residents don’t need to worry about packages sitting, unsecure, on their doorsteps.

 

 

While 24/7 automated pickup takes a huge amount of work and worry off your plate, it does raise a concern: people are interacting with a valuable part of your property unsupervised. What happens if something goes wrong? 

That’s where video surveillance comes in. Proper video security that captures the entire package acceptance area – either a full shot of your lockers or package room – is crucial to getting a complete package management solution. If something goes wrong in that final mile of package delivery, you should know that someone behind the scenes has your back.

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Topics: Luxer One, Package Management, Safety & Security, Technology, FirstLookResidential, FirstLookUniversity

The Luxer One Innovation Blog

Welcome to your one-stop destination for the latest in package acceptance and delivery innovations! Subscribe to this blog to learn how multifamily communities can stand out with smart technology and unique amenities that keep residents happy. 

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