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How Luxer One Beats Competitors With Unparalleled Customer Service

Posted by Luxer One
on Oct 8, 2019 9:55:26 AM

At Luxer One, we're laser-focused on our customers. We strive to respond rapidly and deliver our product as quickly as possible. Many folks may shop around before deciding to partner with Luxer One, and some even buy into another company before making the switch. Unfortunately, a hasty purchase decision can end up costing customers more money in the long term when they find their needs aren't being fully met.

 

One property owner in particular experienced a handful of issues with another locker company and decided to look elsewhere. He reached out to our team at Luxer One, and had a much more positive experience. In this case study, we interviewed Los Angeles-based Craig Tomita about the process of implementing Luxer One and the impact that excellent customer service had in his experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookResidential

How One Insurance Company Eliminated Their Mailroom And Fixed Their Package Problem

Posted by Luxer One
on Sep 30, 2019 9:39:39 AM

For a company to be successful, it needs to find ways to save time and money and use those resources to grow their business. Many businesses receive important packages or hard copy files on a regular basis and need an efficient way to manage and locate these assets. Insurance companies, for example, receive stacks of vital (and sometimes irreplaceable) paperwork from clients daily. They also need to send out paperwork for hard signatures. Without a mailroom and corresponding staff in place to manage this, it can be difficult to sort through this paperwork and make sure nothing gets lots. This can result in hours of lost time or even lost files. 

 

One company in particular, a top insurance company in Canada, experienced these issues and desperately needed a solution. They approached our team at Luxer One, and we solved their most pressing accountability and document-tracking problems. Together, we were able to future-proof their business from future growing pains. In this case study, we interviewed a company representative about their experience implementing Luxer One and the impact it has had on their daily business. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Insider, Package Delivery, Luxer One, Package Management, Package Lockers, Security, Tips, Interview, FirstLookOffice

[Associated Press] Lobby crush: Online shopping leads to mountains of boxes

Posted by Luxer One
on Sep 10, 2019 9:22:36 AM

Luxer One was featured in this Associated Press story on the innovations solving for the boom in package deliveries. Read on for our perspective on how apartment managers can solve their operational challenges.

 

Read the article below, or view the original source on Associated Press here.

 

Luxer One provides smart locker solutions for multifamily, retail, office, mail center, and university. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Package Delivery, Luxer One, Package Management, Package Lockers, Tips, Interview, FirstLookResidential

How This Top University Fixed Their Student Package Problem - Without Adding Headcount

Posted by Luxer One
on Sep 3, 2019 10:55:38 AM

School is in session, and university mailrooms around the country are starting to panic. Freshmen are receiving their first care packages, and students are ordering supplies and books from Amazon more than ever before. Students are lined up out the door of the mailroom - and in some cases, they may need to wait 15-20 minutes just to pick up their package.

 

When you're a busy college student, you don't have 15-20 minutes to wait! For mailroom employees, they're feeling overworked and tired of dodging complaints about the wait times.

 

One university in particular, a top public school in California, experienced these issues and wanted a solution. Using Luxer One, they solved their most pressing problems and future-proofed themselves from the inevitable increase in package volume in the coming years. In this case study, we interviewed this university about the process to implement Luxer One and the impact it has had on their student experience. 

 

Don't have time to read this now? Download a one-page PDF version of this case study.

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Topics: Package Delivery, Package Management, Package Lockers, Tips, Interview, FirstLookUniversity

[Apple Insider] Apple Business Solutions: Luxer One Parcel Lockers

Posted by Luxer One
on Aug 23, 2019 9:35:32 AM

At Luxer One, we use only the highest quality materials available to maintain security and integrity in our products. That's why when it came time to select a platform to run our proprietary software, we chose Apple's iOS. As the most secure hardware on the market and a UI most customers are already familiar with, we believe this provides the most seamless experience for the customer.

 

Apple Insider has been the most trusted review and news site for everything Apple since 1997. In this article, writer Amber Neely explores Luxer One's unique use-case for the Apple iPad and iOS software.

 

Read the full article below, or see the original article on Apple Insider.

 

Luxer One builds the world's smartest lockers for multifamily residences, university, retail, and office. Want to learn more? Reach out to a member of our team here

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Topics: Insider, Luxer One, Security, Safety & Security, Technology, Interview

Core Values Showcase: Melina Aguilar - Accounting Clerk

Posted by Luxer One
on Aug 21, 2019 8:58:24 AM

At Luxer One, we're on a mission to relentlessly improve how the world receives goods. How do we do that? We hire the best people possible who will join us as we challenge the status quo and redefine package management across industries. Our employees live our core values every day - they embody pride and ownership in Luxer One, they are solutions driven, they respond rapidly, and they always do the right thing.

 

In this new series, we will highlight the incredible people behind Luxer One, starting with Melina Aguilar. Melina is a recent winner of a Luxer One core value award. She works on the finance team, supporting customers with billing inquiries and compliance.  

 

Want to work at Luxer One? We want the best people on our team! See a list of our current openings here.


 
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Topics: Insider, Luxer One, Interview

[RETHINK Retail] How to bring online shoppers into your brick and mortar store

Posted by Luxer One
on Aug 9, 2019 2:08:10 PM

In this interview with RETHINK Retail, Luxer One's Director of Communications, Melody Akhtari, discusses smart locker solutions for retail stores. Buy online pick up in store, or BOPIS, is the latest concept for retail stores to adapt to the ecommerce boom and keep customers coming to stores. 

 

Luxer One is live in over 1300 retail locations throughout the US and Canada – more than any other locker company. With our lockers in place, one major retailer reported customer satisfaction scores raised from 65% to 95%. This is the best way to adapt to the future of retail. 

 

Watch the video below, or read on for a full transcript.

 

Luxer One provides smart locker solutions for retail. Want to learn more? Reach out to a member of our team here

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Topics: Luxer One, Trade Shows, Security, Tips, Technology, Interview, BOPIS, Retail, FirstLookRetail

[CR80 News] How Smart Lockers Will Improve Your Campus Mailroom

Posted by Luxer One
on Aug 2, 2019 10:05:18 AM

Our very own Tyler Hansen, VP of Sales and Business Development, discusses Luxer One's smart locker solutions for higher education. With a host of locker solutions tailored specifically to the college campus, Luxer One is deploying smart lockers for package pick up and return, for use in campus mailrooms, and fully featured self-contained smart locker rooms for unattended environments.

 

Watch the video below, or read on for a full transcript.

 

Luxer One provides smart locker solutions for universities. Want to learn how we can help you manage your package problems? Reach out to a member of our team here

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Topics: Luxer One, Trade Shows, Package Management, Package Lockers, Technology, Interview, FirstLookUniversity

Interview with Melody Akhtari: Creating Magical Package Delivery Solutions

Posted by Luxer One
on Jun 3, 2019 8:40:41 AM

In 2011, Amazon introduced TV & movie streaming as part of its Prime subscription service. Perhaps unsurprisingly, this boosted Prime subscriptions, boosting Amazon sales, and creating a boom in package deliveries. Today, nearly 47% of package deliveries come from Amazon! In multi-family and mixed-use buildings, this created a huge problem.

 

Melody Akhtari, Director of Marketing & Communications at Luxer One, says that what started as a front desk courtesy in these properties is now a major headache. Luxer One has the solution.

 

In this episode of The Future of Living Podcast, Blake Miller and Melody discuss:

Read the interview transcript below, or listen to the original 25-minute podcast here.

 

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Topics: Insider, Package Delivery, Property Management, Package Management, Package Lockers, Tips, Technology, Interview, FirstLookResidential

Interview with Arik Levy: The Entrepreneurial Journey to Luxer One

Posted by Luxer One
on Aug 9, 2018 2:01:27 PM

In 2005 when Arik Levy founded our sister company, Laundry Locker, he had just one employee: himself. Thirteen years and over one hundred team members later, Arik has founded three successful companies, including Luxer One. 

 

On this episode of the Business Building Rockstars Show, Nicole Holland interviews Arik on his entrepreneurial journey and the vision, sacrifices, and determination it took to build Luxer One.

 

Read the interview transcript below, or listen to the original 30-minute podcast here or on YouTube.

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Topics: Luxer One, Package Management, Interview, FirstLookRetail, FirstLookOffice, FirstLookMailCenter

The Luxer One Innovation Blog

Welcome to your one-stop destination for the latest in package acceptance and delivery innovations! Subscribe to this blog to learn how multifamily communities can stand out with smart technology and unique amenities that keep residents happy. 

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